Are Your Casino Staff On An Improvement Program?
September 20, 2017
Get your staff into the habit of learning.
Key Strategies for Staff Improvement
- Educate as well as train.
- Perform skills assessments for everyone.
- Motivate everybody.
- Getting people into training quickly.
- Teach from experience.
Challenges and Considerations
- Expect to deal with bruised egos.
- Recognize that you cannot retrain everyone at once.
- Recognize that some casino management are still not familiar with the new techniques that you want to adopt.
- Recognize that people do not quit because they are trained.