How to be successful on your Pitboss interview

It's a fact, that the casino Pitboss is the hardest job going in any casino. So, when applying for this position you will need to demonstrate the basic competencies and supervisor skills that are required to successfully carry out this role.

What is the Pitboss?

• Dealing with upper management
• Dealing with peers
• Dealing with table games staff
• Dealing with regulatory bodies
• Dealing with the customers

Be one step ahead of the game knowing what questions may be asked and having your answers ready and prepared.

What do you consider the essential qualities of a supervisor?

Make sure you include the keywords in your answer; Communicating, internal/external customer service, proactive planning, scheduling, motivating, decision-making, delegating, mentoring, dispute resolving and impartiality.

Describe your Pitboss style of management.

Remember always that there is no right or wrong answer. However, you should be demonstrated that your style is appropriate to the situation and you have the ability to adapt your style to the person(s) you are dealing with. You will be expected to provide examples so withdraw from your memory bank the experiences where you have had to adapt your style to different circumstances and to meet different needs.

How do you motivate your pit staff?

The keyword in this answer is 'feedback'. Show how you motivate your team by ensuring each team member has clarity on their role, what they are expected to do and what is not expected from them. Discuss how you set your team's clear and realistic goals, and how you individual feedback on the positive and negative aspects of their work as well as in a group.

Tell me about a time a table employee made a serious error under your charge. How did you handle it?

Include in your answer how your ability to communicate openly helped you understand not only how the error occurred but how you prevented this error from happening again with this particular and other employees. That you viewed the error as a learning opportunity to improve future performance.

Describe a time you had to introduce an important change in your present or last casino.

The casino industry is continually evolving however casino employees, in general, are reluctant to change. Your ability to introduce a change in an encouraging manner that gave you the backing and understanding from your team is a crucial aspect of your role. Include examples of how your team responded positively due to the appropriate communication style you used. Also how you listened and responded to concerns, how you achieved their support and the final impact on the business due to this change.