Galvanise Your Surveillance Team

Enhance your Surveillance Team with Development, Feedback and Enhanced Productivity

Enhancing Your Surveillance Team

• Importance of staff training and supportive training in the surveillance department.

• Regular and constructive feedback is crucial for success.

• Staff should be trained in basic drills, cash desk transactions, and system awareness.

• Selection process should consider the right attitude and potential for skill development.

• Gaming staff, who are discreet and not sharing information, are often chosen for their potential.

• Analysis of team strengths and weaknesses, individual progress measurement, and regular training and feedback are essential.

• Feedback should be constructive, meaningful, and goal-oriented to make employees feel valued.

• Competency in daily processes, player psychology, body language, betting patterns, card counting, basic AML, and proactive investigation in suspicious activities are key to building a strong team.

• Repetition of basic skills and addressing old cheat moves is crucial.

• Regular testing and development of staff are necessary for success.

Everybody wants to catch the cheats, but there is some work to be done in between before this can be successfully done. 

Our processes are well documented and are significantly more advanced than those of the majority in the industry and they do result in success in both staff training and financial results, which we pride ourselves on.

CONTACT US to discuss how we can Galvanise your casino CCTV department.

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