20/09/17 - Are Your Casino Staff On An Improvement Program?
- - Get your staff into the habit of learning.
- - Educate as well as train.
- - Perform skills assessments for everyone.
- - Motivate everybody.
- - Expect to deal with bruised egos.
- - Recognize that you cannot retrain everyone at once.
- - Recognize that some casino management are still not familiar with the new techniques that you want to adopt.
- - Getting people into training quickly.
- - Teach from experience.
- - Recognize that people do not quit because they are trained.
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