Staff Recruitment and Training

International Certificate in T.E.F.L. (Teaching English as a Foreign Language). Our qualification was awarded by the Association for Teacher Training in TEFL after completing a certified 106‑hour program, ensuring full compliance with international teaching standards.

For more than 30 years, we have delivered English‑language training specifically designed for the casino industry — including table games, surveillance, slots, cage operations, hospitality, and customer‑facing departments. Our programs are built on real operational experience and adapted to the communication needs of multicultural teams working in high‑pressure gaming environments.

AACASINO Solutions® has trained casino staff across Europe, Cental America, South America, Asia, and the Carribean, helping thousands of employees master the English required for guest interaction, game procedures, compliance communication, and professional service delivery. Our unique combination of TEFL certification and deep casino expertise makes us the only provider capable of offering legally compliant, industry‑specific English training that meets measurable international standards.

Whether your property requires English for dealers, inspectors, pit teams, surveillance officers, slot attendants, cashiers, or guest‑service staff, AACASINO Solutions® delivers tailored, practical, and culturally adaptable training that enhances performance, confidence, and operational consistency across your entire workforce.

In the online sector, customer support is your most critical touchpoint. We provide specialized training to enhance the soft skills of your support teams, covering essential topics such as Fairness of Gaming queries and proactive social responsibility. This specialized knowledge ensures your team can handle complex player interactions with authority. Our training spans across all major betting products, including Sportsbetting, Virtual Tables, Slots, Live Dealer, and Poker. By helping your team understand the attraction of these games for the customer, we enable them to provide more empathetic and effective service that drives player retention and satisfaction.