Departmental growth & reporting

A high-functioning surveillance department requires more than just cameras; it requires a structured reporting system. We assist in the setup of comprehensive analysis systems and provide training in correct, effective report writing. This ensures that every incident is documented with the professional precision required for legal and operational review. Our approach is designed to measure and motivate your surveillance employees. By increasing department productivity, we enable your management team to oversee the process effectively without being pulled away from their regular executive duties. This creates a self-sustaining environment of high-level oversight.

Surveillance & Fraud Training

(detecting fraud at the source)

Advanced technical observation

We equip your officers with advanced skills in card counting and cheat detection. Our training also focuses on optimizing camera coverage to minimize 'black-spots' on the floor, ensuring that no action goes unrecorded. We teach your team how to spot the subtle signs of employee collusion and player fraud before they impact your bottom line. Furthermore, we provide specialized training in table games bet calculation. By ensuring your surveillance team can verify payouts as quickly as the dealers, we add a critical layer of secondary protection to your high-stakes tables. This technical mastery is the difference between catching a mistake and losing revenue.

Surveillance & Fraud Training

(measuring floor productivity)

Game efficiency analysis

Surveillance is a powerful tool for operational auditing. We train your team to analyze the efficiency of your casino games, tracking the number of roulette spins and blackjack hands per hour. By evaluating the length and efficacy of each shuffle and game round, we provide management with the data needed to optimize floor speed and profitability. This dual focus on security and efficiency ensures that your CCTV department is contributing directly to the casino's earning potential. We monitor the productivity of the department at every level—from the individual officer and supervisor to the shift as a whole—providing a clear picture of team performance.

Surveillance & Fraud Training

(safeguarding the count and the cage)

Compliance & procedural integrity

Our training extends to the most sensitive areas of the casino, including count procedures and dropbox collections. We provide monitoring processes for the opening and closing of tables, as well as the handling of fills, credits, and chip control in the cash desk. This comprehensive oversight ensures that your physical assets are protected at every touchpoint. Finally, we cover critical compliance areas such as AML (Anti-Money Laundering) and KYC processes. We train your staff in player ID document verification and how to spot sophisticated fake documentation. By creating bespoke procedure manuals for your casino, we ensure that your security protocols are as unique as your business and fully compliant with local regulations.

Surveillance & Fraud Training

Departmental growth & reporting

Advanced technical observation

Game efficiency analysis

Compliance & procedural integrity

Is your surveillance team ready to become your casino’s most effective defensive asset?